The Integrated PFE Index Assessment®
Better Healthcare Outcomes Start with Engagement
Improving healthcare quality, safety, and reliability requires more than traditional programs. Research has shown that high-performing hospitals and healthcare systems consistently improve outcomes by enhancing standard initiatives. Time and again, they show significant, quantifiable results when they strategically integrate patient/person and family engagement (PFE) across their entire ecosystem. The cornerstone of our work is The Integrated PFE Index Assessment®, a pioneering tool implemented in over 200 hospitals. This patented comprehensive assessment examines the culture of safety and system for high reliability within organizations, offering a benchmark by identifying areas for improvement in line with the latest scientific research on patient engagement in healthcare safety. It serves as a critical resource for healthcare organizations aiming to enhance their delivery systems by focusing on the pillars of safety and reliability.
What Is The Integrated PFE Index Assessment®
The Integrated PFE Index Assessment® is ATW Health Solutions’ proprietary organizational assessment designed to evaluate how effectively healthcare systems integrate patient and family engagement into care delivery, safety culture, and quality improvement.
The assessment:
• Measures organizational readiness for patient and family engagement
• Benchmarks engagement maturity across departments
• Identifies gaps in engagement infrastructure
• Provides actionable recommendations for improvement
• Supports implementation planning and follow-up evaluation
Healthcare organizations use the Integrated PFE Index Assessment® to strengthen patient-centered care, improve quality outcomes, and advance system reliability.
Go Beyond Patient Experience to Improve Healthcare Quality, Safety, and Satisfaction
Financial: Health disparities cost the U.S. health system $451 billion annually, according to a new study published in JAMA. For hospitals, inadequate access to preventive care leads to more emergency department visits and hospitalizations for avoidable conditions. Emergency department visits and hospitalizations for preventable conditions can be avoided with better access to preventive care. Data from the Agency for Healthcare Research and Quality suggest that up to 27% of emergency department visits could be managed in physician offices, clinics, and urgent care centers—saving $4.4 billion annually.
Reputational: A healthcare organization’s commitment to actively improving patient outcomes can shape how patients, the community, and potential employees view it.
Legal: Under the Affordable Care Act (ACA), hospitals and their leaders are legally responsible for ensuring All Americans have access to high quality, safe healthcare.
“We utilized The Integrated PFE Index Assessment® to establish strategic goals with senior leadership and guide organization-wide improvements in patient engagement and safety.”
– The Ohio State Wexner Medical Center
The Impact of Authentic Engagement
Authentic engagement of patients, families, and communities requires healthcare organizations to embrace and elevate patients' voices from all walks of life. Such engagement enables organizations to collaborate with patients, families, and community members to design effective healthcare services and solutions. It also can drive improved outcomes, satisfaction, and policy change.
What We Offer
Drawing from our years in healthcare and research, we developed a tool to enhance operations and improve patient outcomes. The Integrated PFE Index Assessment® helps healthcare organizations understand their strengths and identify opportunities to improve patient and family engagement, safety, and quality outcomes. Our innovative assessment applies a scientifically tested and evidence-based method that accelerates quality improvement, safety outcomes, and cost reduction. We help organizations reach the top performance and delivery levels that give patients the desired health outcomes. The Integrated PFE Index Assessment® provides healthcare leaders with a comprehensive analytical assessment that benchmarks their organization and provides detailed recommendations for immediate implementation. As measured by our evaluation, integrating PFE practices has improved highly problematic quality and safety areas, including readmissions and falls.
How it Works
ATW Health’s unique assessment will provide quantitative benchmarking and a customized human-centered implementation plan for your healthcare organization. By providing ongoing evaluation and continued support, we ensure that your organization succeeds in improving quality and safety measures.
ATW Health Guides Further Improvement
We offer a customized, ongoing support program explicitly targeted to bolster the areas that show room for improvement. After one year, we re-evaluate and continue to provide training and education where it is most needed. This makes it an agile, personalized, and action-oriented program designed to improve organizational performance and patient health outcomes.
Trademark Notice
The Integrated PFE Index Assessment® is a registered trademark of ATW Health Solutions, Inc.